contact us

Bocchetta Plush Toys. Gold Coast, Australia, 4213

+61 41 649 2958

    Contact Form

    FAQs

    No. You can browse and buy products online without being a customer. You simply need to supply your credit card details and a delivery address just like you would with a regular online store.

    From the login page you can select the “Forgotten your ID or password?” link and you will be guided through a process to recover your password.

    We accept Paypal, Debit Card, Afterpay, Mastercard and Visa.

    Yes we do!  We have shipped to well over 40 countries around the world.

    Note that certain countries have customs charges on entry, and these charges are solely your responsibility. This is especially important if you are purchasing from the U.K., France or Germany or getting us to ship there as a gift on your behalf. Please check local GOVT. import websites before deciding to purchase please.

    We are available to sort out any issues with incorrect or faulty products straight away. Please contact us on sales@plushstuffedtoys.com.au to resolve the error.  We will arrange a replacement or refund as soon as possible after assessing the issue.

    Please, if possible, take a couple of photos of the issue before getting in touch, so we can assess what went wrong.  We will give you details on where to send them, once you get in touch.

    If we sent the wrong product, we will arrange for you to return the incorrect item and immediately send the right item out to you, at no cost to you.

    If the product you received is faulty, we’ll arrange for a replacement or refund